Our Policies

Effective Date: May 2019 | Last Updated: July 2025

Return & Cancellation Policy

At AfriSAFE, we are committed to ensuring a transparent and satisfactory experience for all participants, clients, and customers.
This policy outlines the terms governing returns, cancellations, and refunds for our events, products, and services.

All confirmed event registrations and ticket purchases are non-refundable.

In the event a registered participant is unable to attend, ticket transfers may be permitted, provided that written notification is received by Afrisafe at least seven (7) days prior to the scheduled event date.

Afrisafe reserves the right to cancel, postpone, or reschedule any event due to unforeseen circumstances. In such cases, affected participants will be duly informed and offered the option of a refund or credit toward a future event.

All sales of digital or downloadable products are final and non-refundable due to their intangible nature.

Customers experiencing access, download, or delivery issues are encouraged to contact Afrisafe for prompt technical support and resolution.

Afrisafe reserves the right to amend or update this policy at any time without prior notice.

Any such updates will be posted on our official website and shall take effect immediately upon publication. For further inquiries or assistance regarding returns, cancellations, or refunds, please contact: 📧 [email protected]

Privacy, User & Data Policy

At AfriSAFE (Africa Safety Award for Excellence), we are committed to protecting your privacy and safeguarding your data. This Privacy, User, and Data Policy explains how we collect, use, share, and protect personal and non-personal information you provide while engaging with our website, services, nominations, events, campaigns, and other platforms we operate.

By using our services or accessing our platforms, you agree to the practices described in this policy.

a. Personal Information (voluntarily provided):

  1. Full name
  2. Email address
  3. Phone number
  4. Country of residence
  5. Job title and organization
  6. Event or award registration details
  7. Nominations and application submissions
  8. Media uploads (e.g., photos, testimonials, case studies)

b. Technical & Usage Data (automatically collected):

  1. IP address
  2. Browser and device type
  3. Pages visited on our site
  4. Referral sources (e.g., from search engines or social media)
  5. Location (country, city) based on IP
  6. Time and duration of your visits

AfriSAFE may use your information to:

  1. Process award nominations, registrations, or event participation
  2. Send you updates about events, safety campaigns, news, or resources
  3. Display nominee or winner information (only with your consent)
  4. Respond to your inquiries or support requests
  5. Promote safety education, advocacy, and public awareness
  6. Analyze user behavior to improve our services and user experience
  7. Fulfill legal, regulatory, or contractual obligations

We process your personal data on one or more of the following legal grounds:

  1. Your consent
  2. To perform a contract (e.g., registration or nomination)
  3. To comply with a legal obligation
  4. Based on our legitimate interest in promoting safety, advocacy, and operational excellence

We do not sell your data. We may share your data with:

  1. Service providers who support our operations (e.g., event tech platforms, email systems, analytics tools) under confidentiality agreements
  2. Event sponsors or partners, only where necessary and with notice or consent
  3. Law enforcement or regulatory bodies, where required by law

Any sharing of sensitive or identifying data is done with transparency and purpose.

AfriSAFE uses cookies and third-party tools (like Google Analytics) to enhance site functionality and understand user behavior.

Cookies help:

  1. Recognize repeat visitors
  2. Keep users logged in
  3. Personalize content
  4. Track user flow and site performance

You can control cookie preferences in your browser settings.

We implement reasonable and industry-standard security measures to:

  1. Encrypt and protect personal data in transit and at rest
  2. Prevent unauthorized access to our systems
  3. Regularly update platforms and enforce secure access controls

However, no system is completely immune to breaches. You use our platform at your own risk.

We implement reasonable and industry-standard security measures to:

  1. Encrypt and protect personal data in transit and at rest
  2. Prevent unauthorized access to our systems
  3. Regularly update platforms and enforce secure access controls

However, no system is completely immune to breaches. You use our platform at your own risk.

Depending on your location and applicable data laws (e.g., GDPR, NDPR), you may have the right to:

  1. Request access to your personal data
  2. Correct, update, or delete your data
  3. Withdraw consent to data use
  4. Object to processing based on legitimate interest
  5. Request restriction of processing
  6. Request data portability

Send requests to [email protected] 

We retain personal data only as long as necessary for the purpose it was collected, or to comply with legal, contractual, or operational requirements. Inactive or outdated data is periodically deleted or anonymized.

AfriSAFE’s platforms and services are not directed at children. We do not knowingly collect personal information from minors without parental or guardian consent.

Our site may contain links to external websites. AfriSAFE is not responsible for the privacy practices or content of third-party sites. Please review their respective policies.

We may revise this policy from time to time. The latest version will always be available on our website.

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